FAQs
Everything you need to know about FileLu

FileLu is a cloud storage and file backup provider established in 2020. It offers secure online storage, large file uploads, remote URL upload, offsite backup, sync tools, S3-compatible storage, Rclone, Rsync, FTP, FTPS, WebDAV, mobile apps, and API access.

FileLu gives users secure cloud storage, remote URL upload, offsite backup, folder upload, large file storage, and flexible access through S3-compatible storage, Rclone, Rsync, FTP, FTPS, WebDAV, FileLuSync, mobile apps, browser extensions, and API upload.

Yes. Data transfers use SSL and files are encrypted at the data center.

FileLu uses hardware encryption and SSCE. Your private key is never stored on FileLu servers.

You will permanently lose access to encrypted files. FileLu cannot recover them.

FileDrop allows others to upload files directly to your account folders via a shared link.

Free users: 10GB per file. Premium users: no limit.

Your transfer quota is based on the storage you purchase. For example, if you purchase 1 TB of storage, you receive a 1 TB monthly transfer quota.

Download bandwidth, direct link traffic, and supported protocol-based transfers count toward your monthly transfer quota.

Normal uploads from the FileLu website and URL remote uploads do not count toward your upload bandwidth allowance.

If you reach your bandwidth limit, you will not be able to upload or download files on FileLu servers until your bandwidth allowance resets.

Direct links will also be disabled until your allowance resets.

To help avoid reaching your limit, we recommend sharing the regular download link instead of the direct link.

Anonymous, Registered, and Free users receive a daily bandwidth allowance. For example, Free users receive 5 GB of daily download bandwidth, and it resets every day.

Premium users receive a monthly bandwidth allowance based on their storage plan. For example, a 1 TB storage plan includes 1 TB of monthly bandwidth, and it resets on the 1st of every month.

No. FileLu does not count bandwidth when you watch videos, listen to audio, or view documents inside My Files while signed in to your account.

Bandwidth is counted when files are downloaded, shared through direct links, transferred through supported external protocols, or processed through encryption and decryption features.

Normal uploads from the FileLu website and URL remote uploads do not count toward your upload bandwidth allowance.

Uploads through external transfer tools or protocols may count toward your transfer quota, including FTP, WebDAV, Rclone, Rsync, S3-compatible uploads, API uploads, and similar connection-based upload methods.

This usually means your account has already been activated. Please go to the login page and start using FileLu.

You can get more bandwidth by upgrading to a larger storage plan. Your transfer quota increases based on the storage plan you purchase.

Yes. FileLu offers S3-compatible object storage through FileLu S5. It works with AWS CLI, Rclone, Restic, Kopia, Duplicati, Duplicacy, Proxmox, Synology Hyper Backup, S3 Browser, FileBrowserGO, s3cmd, Cyberduck, Mountain Duck, and many other S3-compatible apps, backup tools, scripts, and automation workflows. FileLu S5 is designed for simple cloud storage, offsite backup, and object storage without extra request fees.

Yes. FileLu supports Rclone, so you can sync, copy, move, and back up files between your computer, server, NAS, or other cloud storage services and your FileLu account.

Yes. FileLu supports WebDAV, FTP, FTPS, and Rsync for flexible file transfers, server backups, NAS backups, and automation. These tools make it easier to connect FileLu with desktop apps, backup software, servers, and storage systems.

Yes. FileLu can be used for offsite backup, remote backup, server backup, NAS backup, and personal file backup. You can upload files through the website, URL remote upload, FileLuSync, Rclone, Rsync, FTP, FTPS, WebDAV, S3-compatible tools, and the FileLu API.

Yes. FileLu is built for storing, backing up, and accessing large files. Free users can upload files up to 10 GB per file, while Premium users can upload larger files based on their plan and account limits.

Yes. FileLu offers lifetime cloud storage plans. Lifetime plans are valid for 99 years and can be stacked, allowing users to increase their total storage by purchasing additional lifetime plans.

Yes. FileLu supports collaboration with folder access, FileDrop upload links, secure file delivery, and tools that help users work with files across desktop, mobile, browser, WebDAV, FTP, FTPS, Rclone, Rsync, S3-compatible storage, and the FileLu API.

Yes. Businesses can use FileLu for cloud storage, collaboration, offsite backup, server backup, NAS backup, media storage, secure file delivery, and automated workflows. FileLu supports multiple upload and connection tools, making it useful for both personal and business storage needs.

FileLu supports many upload methods, including web upload, folder upload, URL remote upload, FTP, FTPS, WebDAV, Rclone, Rsync, S3-compatible upload, FileLuSync, mobile apps, browser extensions, upload by email, FileDrop, terminal tools, and API upload.

Yes. FileLu can be used for NAS backup through supported tools and protocols such as WebDAV, FTP, FTPS, Rclone, Rsync, S3-compatible storage, and FileLuSync.

Remote URL upload lets you add files to your FileLu account from a direct file URL without downloading the file to your device first. URL remote uploads do not count toward your upload bandwidth allowance, but the uploaded files still count toward your account storage usage.

FileLu S5 works with many S3-compatible backup and storage tools, including AWS CLI, Rclone, Restic, Kopia, Duplicati, Duplicacy, Proxmox, Synology Hyper Backup, S3 Browser, FileBrowserGO, s3cmd, Cyberduck, Mountain Duck, and SDKs such as Python boto3.

Yes, you can upload via https://send.filelu.com

Lifetime plans last 99 years and are stackable.

Your account returns to Free with 45 days grace period.

Use strong password, 2FA, Security PIN, and Security Lock.

No. Copyright violations will be removed immediately.

Contact us via support form.

Trusted by 146,000+ users worldwide.

FileLu delivers secure, scalable cloud storage with powerful upload tools, cross-platform access, and privacy-first encryption — all without hidden fees.

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Upload & Sync Tools

Upload via Web, FTP, WebDAV, Rclone, Rsync, API, mobile apps, browser extensions, and more.

Secure Collaboration

Collaborate with clients, teams, and partners using secure links, email sharing, password protection, and flexible access controls.

Privacy & Encryption

SSL-secured transfers and optional Secure-Solo-Cipher Encryption ensure only you control your data.

Flexible Storage

From free plans to 1PB scalable storage. Easily upgrade and share space with teams or family.

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